LOLLILAVIE TERMS AND CONDITIONS
This website is operated by Lollilavie. Throughout the site, the terms “we”, “us” and “our” refer to Lollilavie. Lollilavie offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Websites or pages that we have linked to this Website are for your information only, and products and service information on them are the sole responsibility of each individual supplier. We have no responsibility for the content of these websites or pages and we accept no responsibility or liability for any losses or penalties that you may incur as a result of that content.
I may use affiliated links and make commission. These links are for products that I highly recommend. However I cannot be held liable for third party websites.
The content on my blog is based on my opinion so please use my website for information purposes. Subscribers email addresses are used for my marketing purposes and not shared with a third party. Feel free to opt out.
Advertisers and Suppliers
Any dealings between you and any advertisers or suppliers found on or via this Website, including the payment for, and delivery of, products or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and the relevant advertiser or supplier. You agree not to hold us liable for any loss or damage of any kind incurred as a result of any such dealings.
We expressly disclaim any responsibility or liability for any damage, loss or injury arising out of:
The activities of any advertiser or supplier
The goods or services offered or the content displayed by any advertiser or supplier
Your purchase of, or inability to purchase, any advertiser's or supplier's goods or services
Complaints Procedure
In the unlikely event that difficulty arises during your holiday you should advise Lollilavie via phone call or message in resort Lollilavie will endeavour to resolve the difficulty. If you fail to do so, you deprive Lollilavie of the chance to resolve the problem to your satisfaction. Please note that no liability can be accepted for any complaint where a client has not followed this complaint procedure.
Insurance
It is strongly advised that all clients have appropriate insurance at the time of booking. This insurance must cover all activities chosen during their stay with Lollilavie and cover public liability, property damage to the chalet and its contents, cancellation of the holiday and the cost of assistance, including repatriation, in the event of an accident or illness. If the client chooses not to take out insurance then any risk of not having insurance is solely that of the client.
Lollilavie cannot be held responsible for clients or their property in consequences of the effects of strikes, wars, acts of terrorism, riots, robbery, sickness, government intervention or other such happenings. Lollilavie strongly advise that you take out appropriate insurance at the time of booking.
Liability of the client
All clients undertake to behave with propriety and in such a manner as to cause no damage, distress, danger or annoyance to other clients, property and/or any third party. The contract of any client in breach of this clause shall be terminated immediately Lollilavie shall have no further contractual obligations. In circumstances reasonably deemed by Lollilavie to be extreme, including significant damage, significant antisocial behaviour or illegal activities; Lollilavie reserves the right to cancel the holiday forthwith and eject the client from our properties without compensation.
The client undertakes to report any damage, deliberate or accidental, to their chalet.
Lollilavie reserve the right to recover from the client the cost of any repairs or replacements following damage caused by the client.
Pricing and Confirmation of your Holiday
To make a booking, you must confirm to us in writing that you are making a booking, and make the appropriate payment. A client will only exist once lollilavie confirm the booking via e-mail and once the client’s payment has cleared. The prices stated for the holiday include accommodation, housekeeping, and breakfast as described on this website. All our prices for our properties are based on the sole occupancy of the chalet. Should the numbers of the group exceed the number of beds in the chalet then a supplement will be charged. Local tourist tax is charged separately and must be paid on arrival. Prices do not include travel, insurance of any nature, skis, ski passes or any other item not specifically referred to in the invoice.
Payments
Payment methods for clients will typically be offered bank transfer and debit or credit card payments. Lollilavie charge for these payment methods however clients are responsible for any bank charges incurred as a direct result of their chosen payment method.
Deposits
For bookings made prior to 8 weeks before arrival, the appropriate payment of a deposit of 30% of the holiday cost together with a completed booking form. The person signing the booking form shall be deemed to accept the conditions on behalf of himself and other persons named on the form. The client will then be notified by email of the balance owing which is due 8 weeks before the client’s arrival. The deposit of the holiday is payable at the time of booking and is not refunded under any circumstances.
For bookings made less than 8 weeks before arrival, the full amount of the client’s holiday is payable to confirm the booking.
The client making the booking shall be liable for full payment for all those clients to whom the booking applies and for any other person subsequently added to the booking unless otherwise agreed.
The booking form; these terms and conditions and the invoice together form the basis of the contact between the client and Lollilavie In all cases, the client accepts that it is his responsibility to check the details carefully. All discrepancies must be brought to the attention of Lollilavie in writing, within 7 days of the receipt of the invoice.
If Lollilavie has not received the balance by the specified dates it reserves the right to cancel the booking without refund of the deposit.
Alteration of a Holiday by the Client
Amendments or alterations to a booking must be made in writing to Lollilavie or the relevant agent, from the client who made the booking initially. The client will be advised of any changes in costs that might occur as a result.
Alteration of a Holiday by Lollilavie
Should any significant alteration to any holiday for which a booking has been made become necessary, the client shall be informed promptly. The client shall be offered the choice of accepting the alteration, or a full refund of moneys paid, as long as the client has not yet arrived in resort.
Cancellation of a Holiday by Lollilavie
If through circumstances beyond our control, Lollilavie is forced to cancel a booking due to a problem within the chalet itself, the client may elect for a full refund; accept a holiday in equivalent or superior accommodation from us if such accommodation is available; or accept a holiday in accommodation of a lower standard to that booked together with a refund of the difference in price from us if such accommodation is available.
Circumstances beyond Lollilavie control include events amounting to “force majeure”. Force majeure means unusual and unforeseen events such as war, threat of war, riot, terrorism, natural disasters, fire, technical problems or accidents with airports, ports or transport, inclement weather or governmental action. Lollilavie shall have no responsibility or legal liability to compensate the client for loss of opportunity to take up the holiday and clients should claim through their insurance companies. Please note it is essential for anyone booking with Lollilavie should have adequate travel insurance to cover for these events. Please see the clause below relating to Covid-19.
Lollilavie cannot be held responsible for weather conditions such as avalanches, mud slips, lack of snow etc, which may affect clients' skiing.
Cancellation of a Holiday by the Client
A cancellation by a client will only be confirmed once it has been received in writing by Lollilavie and will be effective from the date Lollilavie receives the cancellation.
In the case of a cancellation by the client, Lollilavie shall be entitled to retain as much of the deposit or other payment as is necessary to cover reasonable costs and losses by withdrawal.
If cancellation is made and received more than 8 weeks before arrival, the deposit will be forfeited. If cancellation is made after full payment has been made and more than 6 weeks before arrival, a refund of 50% will be made; if it is more than 4 weeks before arrival, a refund of 15% will be made. No refunds can be made for any cancellations made and received less than 4 weeks (28 days) prior to arrival. We recommend that you ensure that your insurance policy covers you against irrecoverable cancellation costs.
If the balance of a holiday is not paid by the due date Lollilavie reserves the right to treat this as a cancellation and retain the booking deposit.
Website information and accuracy
All reasonable care has been taken to ensure that the descriptions, facts and opinions on our website are correct to the best of our knowledge. Chalet plans and resort maps should only be used as an indication of layout. Scale and dimensions are subject to error and furniture and room arrangements are subject to change. Opinions expressed are personal to the authors and photographs only relate to a specific destination when individually captioned as such. The client should bear in mind that in relation to the information given about the resorts and resort facilities, we cannot guarantee accuracy at all times as these items are not under our control.
Covid Cancellation Policy
In the event of cancellation of your booking due to Covid-19, you will be entitled to a refund of your accommodation payments less the booking fee as agreed to in the circumstances outlined below.
Booking Fees :
Chalet Santel & Chalet Tsanteleina: 300€
Valid reasons that will lead to the utilisation of this Covid-19 cancellation policy are limited to:
Official closure of the property during your booked dates due to Covid-19 restrictions
An inability to travel to the property during your booked dates due to official Government travel restrictions related to Covid-19.
Valid circumstances are:
Travel restrictions put in place by the government of the country where the property is located restricting your ability to travel either to the country or to the property
Travel restrictions put in place by the government of your place of departure, restricting your ability to travel to the country where the property is located.
All other reasons will not be considered a valid reason to utilise the Covid-19 cancellation policy, and the standard cancellation policy will apply.
All other reasons include, but are not limited to:
a. an unwillingness to travel
b. an inability to travel due to medical reasons (including any related to Covid-19)
c. quarantine/individual/household stay-at-home orders
d. if anyone in your party does not have the ability to travel due to not being fully vaccinated
e. this Covid-19 cancellation policy is valid up to the day of travel however there will be no refund once you have arrived in the resort should Covid-19 have any impact upon your booking once you have arrived.
f. ski lift and/or lift pass restrictions